Take pressure off IT with Zoom Chat: One secure platform that combines a familiar interface, built-in AI, and automated workflows.
Instantly pass IT help queries to the right person or to Zoom Virtual Agent, which preserves context from past interactions.
Create an automated workflow that configures a webhook and spins up a Jira ticket and chat channel. Stay updated with in-chat ServiceNow alerts.
Create a workflow to automatically flag the right IT admin or drop a link when you react to a common question with a specific emoji.
Create a custom support agent to reset permissions, route escalations, & trigger Jira workflows to free up the help desk.
Keep resolutions on track with a custom agent that groups related requests, posts updates, and notifies stakeholders.
Spotlight only highlights escalation-related messages, unresolved issues, and mentions, helping you stay focused. (Coming soon)
Director, Collaborative Solutions, Flex
Find out how to automate common workflows in Zoom Workplace with ZoomMate and Workflow Automation.
Master your schedule with smart task prioritization.
Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.
*ZoomMate is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.
