Share insights, escalate issues, and stay aligned with your customer journey — all within one AI-first chat platform.
When agents need help from product, engineering, or ops, they can quickly message in Zoom Chat — no hold music or extra tools.
With a dedicated chat for each support queue, agents handling the same issues can swap solutions, flag patterns, & support each other.
Create a custom agent to automatically surface past tickets, conversations, and known solutions, all directly in chat.
Surface urgent escalations, priority conversations, and unresolved cases with the Spotlight feature to improve resolution times. (Coming soon)
Director, Digital Workplace and End User Computing, Convera
Find out how to automate common workflows in Zoom Workplace with ZoomMate and Workflow Automation.
Master your schedule with smart task prioritization.
Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.
*ZoomMate is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.
