Zoom Scheduler supports CX across industries to reduce scheduling friction, cut backlogs, and free support teams to focus on resolving customer issues.
Post-visit emails can include a "Two-Week Follow-Up" Scheduler link, allowing patients to choose a time that fits their schedule — no repeat phone calls or voicemails needed. Patients complete a short intake form, and calendar invitations with Zoom Meeting links automatically populate in everyone's calendars for a seamless experience.
Embed a "Product Onboarding" Scheduler link in welcome emails so new customers can self-book their training sessions instead of exchanging emails with CSMs. They pick a 30-minute slot, provide environment details during intake, and Scheduler creates the session automatically with reminders included.
Feature a "Troubleshooting and Support" Scheduler link in support ticket replies to let clients book their own time, choosing between a virtual Zoom Meetings session or an on-site visit. Scheduler automatically adds buffers to prevent overlaps on your team's calendars and places the confirmed meeting on both calendars.
Customer Success Manager, Rackspace Technology
ZoomMate is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more
